The Smart cap won’t activate to my phone

If you’re having difficulty activating your Smart Cap to your smartphone ensure your Bluetooth is switched on, and Airplane Mode is switched off. You need to be on the activating step in the app (Step 4) and the red light on the Smart cap should be flashing - give the Smart cap five strong shakes to wake it up and activate the red light. For full instructions on how to activate the Smart cap to your smartphone take a look at this article.

Got a new phone?

Once you have activated with your Smart cap, you don’t have to do it again - even if you get a new phone.  All you need to do is install the Goodnature App on your new smartphone and log in with your existing account details.  

Still not activating? Double check that your device supports the Smart cap.

Which smartphones support the Smart cap?

• Lowest iOS Device Supported – iPhone 5
• Lowest Android Version Supported – Android Lollipop (5.0)
• Tablets and iPads are not supported.

If none of the above tips do the trick, call us on +1800 317 466 or email [email protected] so we can help you out.